APA (7th ed.) Citation

Waller, J., Allen, D., & Burns, A. (1995). The T.Q.M. toolkit: A guide to practical techniques for total quality management. Kogan Page.

Chicago Style (17th ed.) Citation

Waller, Jenny, Derek Allen, and Andrew Burns. The T.Q.M. Toolkit: A Guide to Practical Techniques for Total Quality Management. London: Kogan Page, 1995.

MLA (9th ed.) Citation

Waller, Jenny, et al. The T.Q.M. Toolkit: A Guide to Practical Techniques for Total Quality Management. Kogan Page, 1995.