APA (7th ed.) Citation

Starkey, C. M., & Penn, N. W. (1994). What you need to know about basic writing skills, letters & consumer complaints (3rd ed.). National Textbook Co..

Chicago Style (17th ed.) Citation

Starkey, Carolyn Morton, and Norgina Wright Penn. What You Need to Know About Basic Writing Skills, Letters & Consumer Complaints. 3rd ed. Lincolnwood, Ill.: National Textbook Co., 1994.

MLA (9th ed.) Citation

Starkey, Carolyn Morton, and Norgina Wright Penn. What You Need to Know About Basic Writing Skills, Letters & Consumer Complaints. 3rd ed. National Textbook Co., 1994.