APA (7th ed.) Citation

Good, B. (1992). Telephone selling techniques that really work: How to find new business by phone. Piatkus.

Chicago Style (17th ed.) Citation

Good, Bill. Telephone Selling Techniques That Really Work: How to Find New Business by Phone. London: Piatkus, 1992.

MLA (9th ed.) Citation

Good, Bill. Telephone Selling Techniques That Really Work: How to Find New Business by Phone. Piatkus, 1992.