APA (7th ed.) Citation

Scott, D. (1988). Customer satisfaction: The other half of your job. Crisp Pub.

Chicago Style (17th ed.) Citation

Scott, Dru. Customer Satisfaction: The Other Half of Your Job. Los Altos, Calif: Crisp Pub, 1988.

MLA (9th ed.) Citation

Scott, Dru. Customer Satisfaction: The Other Half of Your Job. Crisp Pub, 1988.

Warning: These citations may not always be 100% accurate.