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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000021884 |
| 005 |
20021119093000.0 |
| 008 |
021119n |
| 020 |
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|a 0875843366
|
| 090 |
0 |
0 |
|a HF5415.5
|b .K45 1993
|
| 245 |
0 |
0 |
|a Keeping customers
|c edited with an introduction by John J. Sviokla and Benson P. Shapiro
|
| 260 |
2 |
|
|a Boston, Mass. ,
|c The Harvard Business School Press ,
|c c1993
|
| 300 |
|
|
|a xx, 384 p. ; ;
|c 24 cm.
|
| 440 |
0 |
4 |
|a The Harvard business review book series
|
| 501 |
|
|
|a Companion to: Seeking customers
|
| 504 |
|
|
|a Includes index
|
| 650 |
|
0 |
|a Consumer satisfaction
|z United States
|
| 650 |
|
0 |
|a Customer services
|z United States
|
| 700 |
0 |
|
|a Shapiro, Benson P. ,
|e author
|
| 700 |
0 |
|
|a Sviokla, J. J. ,
|e author
|
| 999 |
|
|
|a 1000020505
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|
| 999 |
|
|
|a 1000020506
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|