Keeping customers
| Main Authors: | , |
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| Format: | Book |
| Published: |
Boston, Mass. ,
The Harvard Business School Press , c1993
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| Series: | The Harvard business review book series
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| Subjects: |
| Physical Description: | xx, 384 p. ; ; 24 cm. |
|---|---|
| Bibliography: | Includes index |
| ISBN: | 0875843366 |