Customer service renaissance lessons from the banking wars

Bibliographic Details
Main Authors:	Grubbs, M. Ray (Author), Reidenbach, R. Eric (Author)
Format:	Book
Published:	Chicago, Ill. Bankers Pub. Co. ; Probus Pub. Co. 1991
Subjects:	Customer services

MARC


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245	0	0	\|a Customer service renaissance \|b lessons from the banking wars \|c M. Ray Grubbs & R. Eric Reidenbanch
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