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00000cam a2200000 7i4500 |
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20021119093000.0 |
| 008 |
021119n |
| 020 |
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|a 1555201474
|
| 090 |
0 |
0 |
|a HF5415.5
|b .G7 1991
|
| 100 |
0 |
|
|a Grubbs, M. Ray ,
|e author
|
| 245 |
0 |
0 |
|a Customer service renaissance :
|b lessons from the banking wars
|c M. Ray Grubbs & R. Eric Reidenbanch
|
| 260 |
2 |
|
|a Chicago, Ill. :
|b Bankers Pub. Co. ; Probus Pub. Co. ,
|c 1991
|
| 300 |
|
|
|a 209 p. ; ;
|c 24 cm.
|
| 650 |
|
0 |
|a Customer services
|
| 700 |
0 |
|
|a Reidenbach, R. Eric ,
|e author
|
| 999 |
|
|
|a 1000020504
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|