Customer service renaissance : lessons from the banking wars

Bibliographic Details
Main Authors: Grubbs, M. Ray (Author), Reidenbach, R. Eric (Author)
Format: Book
Published: Chicago, Ill. : Bankers Pub. Co. ; Probus Pub. Co. , 1991
Subjects:
Description
Physical Description:209 p. ; ; 24 cm.
ISBN:1555201474