Customer service renaissance lessons from the banking wars

Bibliographic Details
Main Authors: Grubbs, M. Ray (Author), Reidenbach, R. Eric (Author)
Format: Book
Published: Chicago, Ill. Bankers Pub. Co. ; Probus Pub. Co. 1991
Subjects:
Description
Physical Description:209 p. ; 24 cm.
ISBN:1555201474