APA (7th ed.) Citation

Grubbs, M. R., & Reidenbach, R. E. (1991). Customer service renaissance: Lessons from the banking wars. Bankers Pub. Co. ; Probus Pub. Co..

Chicago Style (17th ed.) Citation

Grubbs, M. Ray, and R. Eric Reidenbach. Customer Service Renaissance: Lessons from the Banking Wars. Chicago, Ill.: Bankers Pub. Co. ; Probus Pub. Co., 1991.

MLA (9th ed.) Citation

Grubbs, M. Ray, and R. Eric Reidenbach. Customer Service Renaissance: Lessons from the Banking Wars. Bankers Pub. Co. ; Probus Pub. Co., 1991.