APA (7th ed.) Citation

Brown, S. A., Brown, S. A., & Gould, A. (1990). Creating the service culture. Prentice-Hall.

Chicago Style (17th ed.) Citation

Brown, Stanley A., Stanley A. Brown, and Allan Gould. Creating the Service Culture. Scarborough, Otario: Prentice-Hall, 1990.

MLA (9th ed.) Citation

Brown, Stanley A., et al. Creating the Service Culture. Prentice-Hall, 1990.