APA (7th ed.) Citation

Brown, S. A. ., Brown, S. A. ., & Gould, A.. (1990). Creating the service culture. Prentice-Hall.

Chicago Style (17th ed.) Citation

Brown, Stanley A. , Stanley A. Brown, and Allan Gould. Creating the Service Culture. Scarborough, Otario: Prentice-Hall, 1990.

MLA (9th ed.) Citation

Brown, Stanley A. , et al. Creating the Service Culture. Prentice-Hall, 1990.