Customer retention through quality leadership : the Baxter approach

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Customer retention through quality leadership : the Baxter approach

Bibliographic Details
Main Authors:	Auld, David D. , 1940- (Author), Fliehman, Deborah G. , 1953- (Author)
Format:	Book
Published:	Milwaukee, Winconsin : ASQC Quality Press , 1992
Subjects:	Consumer satisfaction > United States > Case studies Customer relations > United States > Case studies Quality of products > United States > Case studies

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