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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000021733 |
| 005 |
20170208093000.0 |
| 008 |
021119n |
| 020 |
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|a 0873891538
|
| 090 |
0 |
0 |
|a HF5415.33.U6
|b A85 1992
|
| 100 |
0 |
|
|a Auld, David D. ,
|d 1940- ,
|e author
|
| 245 |
0 |
0 |
|a Customer retention through quality leadership :
|b the Baxter approach
|c David D. Auld, Deborah G. Fliehman
|
| 260 |
2 |
|
|a Milwaukee, Winconsin :
|b ASQC Quality Press ,
|c 1992
|
| 300 |
|
|
|a 233 p. ; ;
|c 24 cm.
|
| 504 |
|
|
|a Includes bibliographical references and index
|
| 650 |
|
0 |
|a Consumer satisfaction
|z United States
|x Case studies
|
| 650 |
|
0 |
|a Customer relations
|z United States
|x Case studies
|
| 650 |
|
0 |
|a Quality of products
|z United States
|x Case studies
|
| 700 |
0 |
|
|a Fliehman, Deborah G. ,
|d 1953- ,
|e author
|
| 745 |
0 |
1 |
|a Baxter Healthcare Corp.
|
| 999 |
|
|
|a 1000017937
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|