Customer retention through quality leadership : the Baxter approach

Customer retention through quality leadership : the Baxter approach

Bibliographic Details
Main Authors: Auld, David D. , 1940- (Author), Fliehman, Deborah G. , 1953- (Author)
Format: Book
Published: Milwaukee, Winconsin : ASQC Quality Press , 1992
Subjects:
Consumer satisfaction > United States > Case studies
Customer relations > United States > Case studies
Quality of products > United States > Case studies
Description
Physical Description:233 p. ; ; 24 cm.
Bibliography:Includes bibliographical references and index
ISBN:0873891538

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