APA (7th ed.) Citation

Auld, D. D. ., & Fliehman, D. G.. (1992). Customer retention through quality leadership: The Baxter approach. ASQC Quality Press.

Chicago Style (17th ed.) Citation

Auld, David D. , and Deborah G. Fliehman. Customer Retention Through Quality Leadership: The Baxter Approach. Milwaukee, Winconsin: ASQC Quality Press, 1992.

MLA (9th ed.) Citation

Auld, David D. , and Deborah G. Fliehman. Customer Retention Through Quality Leadership: The Baxter Approach. ASQC Quality Press, 1992.