rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Total quality service
    sub title: how organizations use it to create a competitive advantage
  name:
    name part: Brown, Stanley A.
    name part: 1946-
    role:
      role term: creator
    role:
      role term: author
  type of resource: text
  origin info:
    place:
      place term: Scarborough, Ont
    publisher: Prentice Hall Canada
    date issued: 1992
    issuance: monographic
  physical description:
    form: print
    extent: xii, 258 p. ; ; 24 cm.
  note: Stanley A. Brown
  subject:
    topic: Competition
    topic: Case studies
  subject:
    topic: Customer services
    topic: Case studies
  subject:
    topic: Service industries
    topic: Quality control
  subject:
    topic: Total quality management
    topic: Case studies
  identifier: 013923392X
  record info:
    record creation date: 021119
    record change date: 20070206093000.0
    record identifier: 0000020886