APA (7th ed.) Citation

Schmenner, R. W. (1995). Service operations management. Prentice-Hall.

Chicago Style (17th ed.) Citation

Schmenner, Roger W. Service Operations Management. Englewood Cliffs, NJ: Prentice-Hall, 1995.

MLA (9th ed.) Citation

Schmenner, Roger W. Service Operations Management. Prentice-Hall, 1995.