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| 001 |
0000019031 |
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20070206093000.0 |
| 008 |
021119n |
| 020 |
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|a 0669211524
|
| 090 |
0 |
0 |
|a HD9980.5
|b .S4253 1991
|
| 245 |
0 |
0 |
|a Service quality :
|b multidisciplinary and multinational perspectives
|c edited by Stephen W. Brown
|
| 260 |
2 |
|
|a New York :
|b Lexington Books ,
|c c1991
|
| 300 |
|
|
|a xviii, 350 p. ; ;
|c 24 cm.
|
| 500 |
|
|
|a Includes index
|
| 650 |
|
0 |
|a Service industries
|x Quality control
|x Congresses
|
| 700 |
0 |
|
|a Brown, Stephen Walter ,
|d 1943- ,
|e author
|
| 999 |
|
|
|a 1000012099
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|