APA (7th ed.) Citation

Lovelock, C. H. (1988). Managing services: Marketing, operations, and human resources. Prentice-Hall.

Chicago Style (17th ed.) Citation

Lovelock, Christopher H. Managing Services: Marketing, Operations, and Human Resources. Englewood Cliffs, NJ: Prentice-Hall, 1988.

MLA (9th ed.) Citation

Lovelock, Christopher H. Managing Services: Marketing, Operations, and Human Resources. Prentice-Hall, 1988.