APA (7th ed.) Citation

Hollins, G., & Hollins, B. (1991). Total design: Managing the design process in the service sector. Pitman.

Chicago Style (17th ed.) Citation

Hollins, Gillian, and Bill Hollins. Total Design: Managing the Design Process in the Service Sector. London: Pitman, 1991.

MLA (9th ed.) Citation

Hollins, Gillian, and Bill Hollins. Total Design: Managing the Design Process in the Service Sector. Pitman, 1991.