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| 001 |
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| 008 |
021119n |
| 020 |
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|a 083596907X
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| 090 |
0 |
0 |
|a HD9980.5
|b .C65
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| 100 |
0 |
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|a Collier, David A.
|e author
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| 245 |
0 |
0 |
|a Service management
|b the automation of services
|c David A. Collier
|
| 260 |
2 |
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|a Reston, Va.
|b Reston
|c 1985
|
| 300 |
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|a 183 p. ;
|c 23 cm.
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| 650 |
|
0 |
|a Service industries
|x Automation
|
| 650 |
|
0 |
|a Service industries
|x Automation
|v Case studies
|
| 650 |
|
0 |
|a Service industries
|x Management
|
| 650 |
|
0 |
|a Service industries
|x Management
|x Case studies
|
| 999 |
|
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|a 1000012085
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|