APA (7th ed.) Citation

Collier, D. A. (1985). Service management: The automation of services. Reston.

Chicago Style (17th ed.) Citation

Collier, David A. Service Management: The Automation of Services. Reston, Va: Reston, 1985.

MLA (9th ed.) Citation

Collier, David A. Service Management: The Automation of Services. Reston, 1985.

Warning: These citations may not always be 100% accurate.