APA (7th ed.) Citation

Chang, Z. Y., Loh, L., & Yeong, W. Y. (1996). The quest for global quality: A manifestation of total quality management by Singapore Airlines. Addison-Wesley.

Chicago Style (17th ed.) Citation

Chang, Zeph Yun, Lawrence Loh, and Wee Yong Yeong. The Quest for Global Quality: A Manifestation of Total Quality Management by Singapore Airlines. [Singapore]: Addison-Wesley, 1996.

MLA (9th ed.) Citation

Chang, Zeph Yun, et al. The Quest for Global Quality: A Manifestation of Total Quality Management by Singapore Airlines. Addison-Wesley, 1996.