APA (7th ed.) Citation

Katz, B. (1988). How to turn customer service into customer sales. NTC Business Books.

Chicago Style (17th ed.) Citation

Katz, Bernard. How to Turn Customer Service into Customer Sales. Lincolnwood, Ill.: NTC Business Books, 1988.

MLA (9th ed.) Citation

Katz, Bernard. How to Turn Customer Service into Customer Sales. NTC Business Books, 1988.

Warning: These citations may not always be 100% accurate.