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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000011481 |
| 005 |
20160808093000.0 |
| 008 |
021119n |
| 020 |
|
|
|a 002903079X
|
| 090 |
0 |
0 |
|a HF5415.5
|b .B48 1991
|
| 100 |
0 |
|
|a Berry, Leonard L. ,
|d 1942- ,
|e author
|
| 245 |
0 |
0 |
|a Marketing services :
|b competing through quality
|c Leonard L. Berry, A. Parasuraman
|
| 260 |
2 |
|
|a New York :
|b Free Press ,
|c c1991
|
| 300 |
|
|
|a xi, 212 p. :
|b ill. ; ;
|c 25 cm.
|
| 504 |
|
|
|a Includes bibliographical references (p. 191-203) and index
|
| 650 |
|
0 |
|a Customer services
|
| 650 |
|
0 |
|a Service industries
|x Marketing
|
| 700 |
0 |
|
|a Parasuraman, A. ,
|e author
|
| 999 |
|
|
|a 1000017939
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|
| 999 |
|
|
|a 1000017940
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|