Marketing services : competing through quality

Bibliographic Details
Main Authors: Berry, Leonard L. , 1942- (Author), Parasuraman, A. (Author)
Format: Book
Published: New York : Free Press , c1991
Subjects:
Description
Physical Description:xi, 212 p. : ill. ; ; 25 cm.
Bibliography:Includes bibliographical references (p. 191-203) and index
ISBN:002903079X