APA (7th ed.) Citation

Woods, J. A., & Zemke, R. (1999). Best practices in customer service. AMACOM.

Chicago Style (17th ed.) Citation

Woods, John A., and Ron Zemke. Best Practices in Customer Service. New York: AMACOM, 1999.

MLA (9th ed.) Citation

Woods, John A., and Ron Zemke. Best Practices in Customer Service. AMACOM, 1999.