APA (7th ed.) Citation

Koch, H. C. H. (1991). The TQM pack: Total quality management in public services. Pavilion Publishing (Brighton) Ltd..

Chicago Style (17th ed.) Citation

Koch, Hugh C. H. The TQM Pack: Total Quality Management in Public Services. England: Pavilion Publishing (Brighton) Ltd., 1991.

MLA (9th ed.) Citation

Koch, Hugh C. H. The TQM Pack: Total Quality Management in Public Services. Pavilion Publishing (Brighton) Ltd., 1991.