How to manage customer service

QR Code

How to manage customer service

Bibliographic Details
Main Author:	Katz, Bernard (Author)
Format:	Book
Published:	Aldershot, Eng. Gower 1987
Subjects:	Customer services > Management

Similar Items

How to turn customer service into customer sales
by: Katz, Bernard
Published: (1988)

Measuring customer service effectiveness
by: Cook, Sarah 1955-
Published: (2004)

Customer service skills for success
by: Lucas, Robert W.
Published: (2009)

Successful customer service
by: Rowson, Pauline
Published: (2010)

Best practices in customer service
by: Woods, John A., et al.
Published: (1999)

Customer service renaissance lessons from the banking wars
by: Grubbs, M. Ray, et al.
Published: (1991)

Monitoring, measuring, and managing customer service
by: Goodman, Gary S.
Published: (2000)

How to win and keep customers
by: LeBoeuf, Michael
Published: (1987)

Customer service reinvented language of the soul
by: Siti Hawa Mohd. Datin Hjh
Published: (2020)

The big book of customer service training games quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
by: Carlaw, Peggy, et al.
Published: (1999)

How to win customers and keep them for life
by: LeBoeuf, Michael
Published: (1987)

Are your customers being served? how to boost profits by delivering exceptional customer service
by: Rowson, Pauline
Published: (2007)

Incredible customer
by: Freemantle, David
Published: (1993)

5 star service : how to deliver exceptional customer service
by: Heppell, M.
Published: (2010)

Up your service strategies and action steps to delight your customers now!
by: Kaufman, Ron
Published: (2000)

Good service is good business 7 simple strategies for success
by: DeVrye, Catherine
Published: (1994)

How to design and deliver quality service training
by: Newby, Tony
Published: (1992)

Customers as partners building relationships that last
by: Bell, Chip R.
Published: (1996)

Kaizen strategies for customer care how to create a powerful customer-care program - and make it work
by: Wellington, Patricia
Published: (1995)

Effective customer care
by: Wellington, Patricia
Published: (2010)

The customer service traning tool kit 60 activities for delivering super service to customers
by: Gee, Val, et al.
Published: (2000)

Customer first a strategy for quality service
by: Walker, Denis
Published: (1990)

Customer relationship management
by: Makkar, Urvashi, et al.
Published: (2012)

Delivering customer service how to achieve competitive edge through managing customer relationships successfully
by: Payne, Shelia
Published: (1999)

101 activities for delivering knock your socks off service [electronic resource]
by: Thomas, Ann 1951-, et al.
Published: (2009)

Customer relationship management concepts and tools
by: Buttle, Francis
Published: (2004)

Marketing services competing through quality
by: Berry, Leonard L. 1942-, et al.
Published: (1991)

Customer relationship management a strategic imperative in the world of business
by: Brown, Stanley A. 1946-
Published: (2000)

Keeping customers
by: Shapiro, Benson P., et al.
Published: (1993)

Services marketing people, technology, strategy
by: Lovelock, Christopher H., et al.
Published: (2007)

Customer service on the Internet building relationships, increasing loyalty, and staying competitive
by: Sterne, Jim
Published: (1996)

Customer marketing how to improve the profitability of your customer base
by: Curry, Jay 1939-
Published: (1998)

Services marketing people, technology , strategy Christopher Lovelock, Jochen Wirtz
by: Lovelock, Christopher H., et al.
Published: (2011)

Customer experience future trends and insights
by: Shaw, Colin 1958-, et al.
Published: (2010)

Service supply chain systems a systems engineering approach
by: Choi, Tsan-Ming
Published: (2016)

The effect of customer perceived value and service quality on students' loyalty a case study of Linton University College, Malaysia
by: Badeggi, Mohamed Shuaibu

The seven secrets of service strategy
by: Horovitz, Jacques 1947-
Published: (2000)

Product plus how product + service = competitive advantage
by: Lovelock, Christopher H.
Published: (1994)

Principles of customer relationship management
by: Baran, Roger Joseph 1945-, et al.
Published: (2008)

Magnet marketing : the ultimate strategy for attracting and holding customers
by: Graham, John R. [ (John Rushton)] , 1931-, et al.
Published: (1991)