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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000008888 |
| 005 |
20021119093000.0 |
| 008 |
021119n |
| 020 |
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|a 0566026317
|
| 050 |
0 |
0 |
|a HF5415.5
|b .K3
|
| 090 |
0 |
0 |
|a HF5415.5
|b .K3
|
| 100 |
0 |
|
|a Katz, Bernard ,
|e author
|
| 245 |
0 |
0 |
|a How to manage customer service
|c Bernard Katz
|
| 260 |
2 |
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|a Aldershot, Eng. :
|b Gower ,
|c 1987
|
| 300 |
|
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|a 183 p. ; ;
|c 22 cm.
|
| 500 |
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|a Includes index
|
| 650 |
|
0 |
|a Customer services
|x Management
|
| 999 |
|
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|a 1000017942
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|
| 999 |
|
|
|a 1000017943
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|