APA (7th ed.) Citation

Katz, B. (1987). How to manage customer service. Gower.

Chicago Style (17th ed.) Citation

Katz, Bernard. How to Manage Customer Service. Aldershot, Eng.: Gower, 1987.

MLA (9th ed.) Citation

Katz, Bernard. How to Manage Customer Service. Gower, 1987.

Warning: These citations may not always be 100% accurate.