Customer relationship management a strategic imperative in the world of business

Bibliographic Details
Main Author:	Brown, Stanley A. 1946- (Author)
Format:	Book
Published:	Toronto John Wiley c2000
Subjects:	Customer relations > Management

MARC


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100	0		\|a Brown, Stanley A. \|d 1946- \|e author
245	0	0	\|a Customer relationship management \|b a strategic imperative in the world of business \|c editor and contributor, Stanley A. Brown
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300			\|a xxviii, 345 p. ; \|c 24 cm.
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