APA (7th ed.) Citation

Ross, Joel E. (1993). Total quality management: Text, cases, and reading. St. Lucie Press.

Chicago Style (17th ed.) Citation

Ross, Joel E. Total Quality Management: Text, Cases, and Reading. Delray Beach, Fla.: St. Lucie Press, 1993.

MLA (9th ed.) Citation

Ross, Joel E. Total Quality Management: Text, Cases, and Reading. St. Lucie Press, 1993.