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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000001555 |
| 008 |
021118s1993 |
| 020 |
|
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|a 0079116183
|
| 090 |
0 |
0 |
|a HF5726
|b .W45 kit
|
| 100 |
0 |
|
|a Werz, Edward W.
|e author
|
| 245 |
1 |
4 |
|a The complete customer service letter book
|c Edward W. Werz, Sally Garmain
|
| 260 |
2 |
|
|a New York
|b McGraw-Hill
|c c1993
|
| 300 |
|
|
|a xvi, 290 p.
|c 24 cm
|e 1 computer disk (3.5 ins.)
|
| 650 |
|
0 |
|a Commercial correspondence
|
| 650 |
|
0 |
|a Customer services
|z United States
|
| 700 |
1 |
|
|a Germain, Sally
|e author
|
| 999 |
|
|
|a 1000010126
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|
| 999 |
|
|
|a 1000010127
|b Computer Disc
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|