Search Results - three-star general

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    The Effect of Service Process on Guests Encounter Satisfaction at Three-Star Hotels by Mohd Ali, Hairuddin

    Published 2006
    “…Most studies on the hotel industry deal with customer satisfaction and service quality in general. However, this study focuses on encounter satisfaction during the check-in process at three-star hotels in Peninsular Malaysia. …”
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    Managing virtual rapport on TripAdvisor : discourse in hotel responses to negative online reviews by Ly, Wen Taw, Shamala Paramasivam, Libert, Alan, Moskovsky, Christo, Ilyana Jalaluddin, Ramiza Darmi

    Published 2022
    “…The findings show that the five- and four-star hotels employed higher frequencies of moves in their responses to complaints in negative reviews. Some four- and three-star hotels took a more confrontational approach by using the sub-move ‘denying problems’. …”
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    Managing virtual rapport on tripadvisor: discourse in hotel responses to negative online reviews by Taw, Ly Wen, Paramasivam, Shamala, Libert, Alan, Moskovsky, Christo, Jalaluddin, Ilyana, Darmi, Ramiza

    Published 2022
    “…The findings show that the five- and four-star hotels employed higher frequencies of moves in their responses to complaints in negative reviews. Some four- and three-star hotels took a more confrontational approach by using the sub-move 'denying problems'. …”
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    Human resource practices and turnover intentions: A study of the hotel industry in Malaysia / Syed Haider Ali Shah by Syed Haider , Ali Shah

    Published 2017
    “…Data was collected from 51 hotels (three star, four star and five star) which are registered with Malaysia Association of Hotels, 2014. …”
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    Essays on political economy, leader demographics and corporate finance: evidence from China by Chu, Honghu

    Published 2021
    “…Our finding shows that the general political connections and the board chair’s political connections are significantly negatively related to firm performance at the highest 1% level (three-star). …”
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    Market orientation and organizational performance :|bthe impact of service quality a study on hotel industry in Malaysia by Chin, Chee Hua.

    Published 2012
    “…The general objective of this research was to examine the relationship between market orientation and organizational performance. …”
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    Factors influence customer loyalty in hotel industry by Yan, Zhang

    Published 2015
    “…A survey among 200 respondents from three star rating hotel in Hebei province, China, indicated that brand image has significant relationship on customer satisfaction and loyalty. …”
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