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    Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers

    Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers by Gursoy, Dogan, Cai, R., Anaya, G.

    Published 2017
    “…, “Outlandish Requestersâ€?, “Hysterical shoutersâ€?, “Poor Hygiene Mannersâ€?, “Service Rule Breakersâ€? …”
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