Search Results - Nigeria Customs Service
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Customers’ Trust In The Use Of Automated Teller Machine (Atm) Services In Sokoto State, Nigeria
Published 2015“…This thesis investigated customers’ trust in the use of ATM services in Sokoto State, Nigeria. …”
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Effect of Customer Loyalty on Nigeria Mobile Telecom Operators: Case of MTN Nigeria
Published 2012“…The purpose of this paper is to establish how customer satisfaction impacts loyalty amongst subscribers of telecommunications services in Nigeria specifically looking at one of the first Mobile communications companies in Nigeria (MTN Nigeria). …”
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Assessing the influence of Islamic banks' products' quality features on customer satisfaction in Nigeria
Published 2018“…This result serves as a signal to service providers in knowing what type of the products customers enjoyed using, and which of the products needed improvement so as to provide customers with what they want most, in order for the banks to keep the existing customers intact and lure more potential customers, and to the policymakers, regulators and other relevant stakeholders to play their respective roles toward sustaining Islamic banking industry in Nigeria…”
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Empirical evidence of e-banking and customer perception on banks service quality in Nigeria
Published 2014“…As competition in the financial services market increases, high street banks are faced with the strategic challenge of more effectively managing customers of varying worth through the delivery platform.The main objective of the study is to find out the relationship between E-banking and customer perception of banks service quality a chi-square was used to run and determine the level of significant relationship between dependent variable and independent variables, while regression analysis is conducted using SPSS to examine how strong the relationship between the dependent variable and independent variables,the findings show a positive relationship between E-banking and customer perception of banks service quality, therefore in line with the findings and conclusions of this study, it is recommended that there is the need to deploy more resources to improve on the existing relationship on the activities between E-banking and customer perception of banks service quality in Nigeria.…”
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Factors That Influence the Service Recovery Performance (A Study in Bauchi Specialist Hospital in Nigeria)
Published 2012“…Thus the objective of this research is to get the better understanding of the factors that influence service recovery performance ie to improve the service delivered by the public hospital in Nigeria to know which factors to give priority on the influencing of service recovery performance which in return will revive the image of public hospital in Nigeria. …”
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E-service quality model for assessing customer satisfaction of mobile banking application
Published 2021“…The results show that app design, fulfilment and security are positively significant to customer satisfaction while functionality, customization, assurance, service recovery and speed efficiency are not significant to customers satisfaction. …”
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Tourist satisfaction as a mediator between service quality and re-visit intention: a study of Obudu Mountain Resort, Nigeria
Published 2018“…Even though the main customers are the tourists, thus it must be noted that most studies have been assessing service quality from the industry’s perspectives, instead of the tourists’ perspectives. …”
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Customer care effectiveness and the performance of telecommunication industries in Nigeria
Published 2016“…This paper examined the importance of customer care unit, the retention of service users and the volatilities of Tele-communication companies in Nigeria.This paper attempt to find the relationship between customer service and the patronage of the service users of Telecommunication companies in Nigeria. …”
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The Determinants of Recruitment and Selection on Service Quality of Risk Service companies in Nigeria
Published 2017“…Objective: This paper is aimed to investigate the determinant of Recruitment and selection practices on Service quality of risk services companies in Nigeria.Methodology: The study adopts secondary data which review related literatures from journal articles, text and other literatures on assessment of the concepts.Finding: The paper finds that there is a significant relationship between Recruitment and selection practices on service quality of risk service companies in Nigeria.It also reveals that Recruitment and selection practices directly affect overall service quality in terms of staff productivity, customer base, customer retention, overall profit, and risk improvement to the customers.Implication: Risk Service company with good recruitment and selection practices automatically aids efficiency and effectiveness of quality risk service, risk reduction, risk management culture and insurance friendly environment.…”
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Mediating mechanism of customer satisfaction on customer relationship management implementation and customer loyalty among consolidated banks
Published 2022“…This paper used a survey research design, and the study unit of analysis consists of selected customers among Nigerian consolidated banks. This study used a purposive sampling technique whereby structured questionnaires were used to collect data from 750 customers of the 5 focused banks in Kano State, Nigeria. …”
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Product awareness and sales promotion strategies among telecommunication industry consumers in Nigeria
Published 2023“…Customers have become more anxious about the economic situation over the past five years and have been looking for value. …”
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Customer Satisfaction and Service Quality as Determinants of Customer Loyalty in Nigerian Hospitality Industry
Published 2017“…Hence, the need to replicate these studies in Africa and Nigeria in particular considering the present economic challenges the country is presently experiencing, which to a large extent have a negative impact on the patronage of goods and services.Specifically, the paper intends to ascertain the attributes capable of generating customer loyalty in the hotels.It also seeks to identify the correlation among customer satisfaction, service quality and hotels guest loyalty in Nigeria. …”
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The Determinants of E-Satisfaction among E-Banking Customers in Nigeria: An Empirical Approach.
Published 2017“…As more e-banking service providers promise their customers that online banking experience will be satisfying, understanding factors that make the customers to be satisfied have not been fully explored while such experience becomes crucial for the survival of the banking institutions. …”
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The moderating effect of religiosity on customers' acceptance of Islamic micro finance in Kano State Nigeria
Published 2021“…Literature has recognized the acceptance of Islamic microfinance as a strategic management tool used by individual customers of Islamic microfinance in Kano State, Nigeria, to distinguish itself in service quality, customer- perceived value and corporate image. …”
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Influence of Human Resources Management on Service Quality of Risk Business in Northwestern Nigeria
Published 2017“…Purpose: Human Resources Management (HRM) practice displays a key function in customer satisfaction in the cognitive of service quality in selected insurance companies in Northwestern Nigeria. …”
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