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    IT service management: towards a contingency theory of performance measurement

    IT service management: towards a contingency theory of performance measurement by Gacenga, F., Cater-Steel, A., Tan, Wui-Gee, Toleman, M.

    Published 2011
    “…ICIS…”
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  2. 2
    Unpacking the duality of design science

    Unpacking the duality of design science by Baskerville, Richard, Kaul, M., Storey, V.

    Published 2011
    “…ICIS 2011…”
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