Search Results - "ombudsman"

Ombudsman by Omoola, Sodiq

“…The ombudsman concept has grown from being a medieval administrative mechanism into a modern tool for market regulation, dispute resolution, complaint handling, consumer protection and access to justice. …”
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Muhtasib, Ombudsman and Malaysian financial Ombudsman scheme: A comparative study by Ilias, Ibtisam @ Ilyana, Hassan, Rusni, Ibrahim, Uzaimah

“…In Malaysia, the first ombudsman institution has been established in financial industry operated by the Ombudsman for Financial Services (OFS). …”
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The relevance of universities Ombudsman framework in Malaysia by Omoola, Sodiq

“…This paper will explore the legal basis for Ombudsman scheme established in Malaysian universities with special reference to the Universiti Sains Malaysia (USM) and Monash University Malaysia. …”
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Cultures of Ombudsman and Audit Institutions: Effects on Their Evaluative Activities by Wilkins, Peter

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OMBUDSMAN USM TERIMA ANUGERAH CANSELOR SANGGAR SANJUNG by MPRC, Pusat Media & Perhubungan Awam

“…PULAU PINANG, 3 November 2017 – Ombudsman Universiti Sains Malaysia (USM), Profesor Dato’ Seri Dr. …”
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Ombudsman (Muhtasib) in business regulation: A cross cultural analysis by Omoola Olelakan, Sodiq, Mohamed, Nurah Sabahiah

“…Ombudsman, known as Muhtasib in Islamic tradition: is an independant, impartial, and confidential complaint handler who serves as an alternative means of dispute resolution. …”
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Outsourcing justice and the emergence of consumer Ombudsman regulatory frame-work by Omoola, Sodiq Olalekan, Mohamed, Nurah Sabahiah

“…However, in the consumer goods sector, regulatory reforms have enabled the government to outsource this function to private ADR service providers or consumer ombudsman. The paper adopts doctrinal methodology through the analysis of consumer ombudsman regulations and annual reports of private ADR entities in the United Kingdom. …”
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Outsourcing justice and the emergence of consumer ombudsman regulatory framework in the United Kingdom by Omoola Olalekan, Sodiq, Mohamed, Nurah Sabahiah

“…However, in the consumer goods sector, regulatory reforms have enabled the government to outsource this function to private ADR service providers or consumer ombudsman. The paper adopts doctrinal methodology through the analysis of consumer ombudsman regulations and annual reports of private ADR entities in the United Kingdom. …”
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The introduction of the financial ombudsman scheme as an alternative to dispute resolution in the Islamic financial services industry in Malaysia by Mohd. Zain, Nor Razinah, Engku Ali, Engku Rabiah Adawiah

“…The Central Bank of Malaysia, as the main regulatory body for the Islamic financial services industry in Malaysia, indicates that the Financial Mediation Bureau (FMB) is in the process of implementing the Financial Ombudsman Scheme (FOS). In analysing this statutory by-product of IFSA 2013, this paper examines the transformation of FMB as a structured statutory body in resolving Islamic finance disputes. …”
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The financial ombudsman scheme as am alternative dispute resolution mechanism for financial disputes: The Malaysian experience by Syed A Rahman, Syed Fadhil Hanafi, Mokhtar, Khairil Azmin

“…In this paper, we discuss the history of the financial ombudsman scheme, its purposes, processes and benefits to financial consumers as well as criticisms and suggestions for improvement of the scheme.…”
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A study on Ombudsman as an alternative to Public Complaint Bureau (PCB) in Malaysia / Nur Atiqah Zayadi, Shafihani Md. Ali and Siti Solihah Ismail by Zayadi, Nur Atiqah, Md. Ali, Shafihani, Ismail, Siti Solihah

“…A Study on Ombudsman as an Alternative to Public Complaint Bureau (PCB) in Malaysia is a research paper focussing on the suitability of ombudsman to be practice in Malaysia. …”
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Preferences of disputes resolution mechanisms in Islamic financial services industry in Malaysia by Mohd. Zain, Nor Razinah, Engku Ali, Engku Rabiah Adawiah, Abideen, Adewale Abideen

“…The groundbreaking reforms in the legal and regulatory framework for Islamic financial services industry in Malaysia open a new phase in the modern history of this market. The financial ombudsman scheme (FOS) is applied by the Ombudsman of Financial Services (OFS) and resembles the classical muhtasib model in Islamic law. …”
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Watchdogs as satellites of parliament by Wilkins, Peter

“…Australian legislation indicates a special relationship between Parliament and independent watchdogs such as the Auditor General and Ombudsman. These statutory provisions are reviewed and a new model conceptualizing watchdogs as satellites of Parliament is presented and assessed in the context of the debate about where these watchdogs fit in our system of government. …”
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Alternative dispute resolution in Islamic banking and finance by Nafees, Seeni Mohamed, Ahmad, Muhamad Hassan

“…Hence, this chapter focuses on a few ADR mechanisms such as arbitration, mediation and ombudsman only as the scope does not allow covering all of them.…”
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Consumer credit grievance and redress mechanisms: the Malaysia perspective by Ilias, Ibtisam @ Ilyana, Hassan, Rusni, Kassim, Salina, Abu Bakar, Elistina

“…The study employs a doctrinal legal research methodology in analysing the two alternative dispute resolution bodies, namely, the Ombudsman for Financial Services, and the Tribunal for Consumer Claims. …”
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SALLEH YAAPAR TOKOH PENDIDIKAN PEMENANG (1439H) 2017 by MPRC, Pusat Media & Perhubungan Awam

“…PULAU PINANG, 22 September 2017 - Ombudsman Universiti Sains Malaysia (USM), Profesor Dato’ Seri Dr. …”
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SAKIT BUKAN PENGHALANG UNTUK BERJAYA by MPRC, Pusat Media & Perhubungan Awam

“…Ini dibuktikan oleh Setiausaha Eksekutif Pejabat Ombudsman, Universiti Sains Malaysia (USM), Rohana Abdul Aziz, 40, yang menghadapi masalah sistem darah dalam badan pada awal bulan Ogos tahun lalu berjaya mencapai impiannya menerima segulung ijazah pada Sidang Kelima, Upacara Konvokesyen Universiti Sains Malaysia (USM) ke-52 baru-baru ini.…”
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MD. SALLEH YAAPAR ANTARA PENERIMA ANUGERAH PERDANA DI MAJLIS ANUGERAH BUKU NEGARA by MPRC, Pusat Media & Perhubungan Awam

“…PULAU PINANG, 3 Mei 2017 - Ombudsman USM, Profesor Dato' Seri Dr. Md Salleh Yaapar kelmarin menerima Anugerah Perdana bagi Penyelidik Sastera dan Budaya Melayu Prolifik bersama dengan 9 lagi penerima di Majlis Anugerah Buku Negara dan Pengumuman Calon Anugerah Telenovela 2017.…”
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Procurement of customer service delivery in telcos: A case study by Jeeva, Ananda

“…These errors created customer dissatisfaction, loss of business to this Telco’s customers and ultimately numerous complaints to the Telecommunications Ombudsman. Data was collected by quantitative and qualitative methods from various entities along the work flow of the work order. …”
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Comparative perspectives on alternative dispute resolution: with reference to Malaysia by Abdul Hak, Nora, Oseni, Umar Aimhanosi, Mohamed, Nurah Sabahiah

“…This textbook explains various ADR processes such as mediation, arbitration, the role of the ombudsman and expert opinion. An examination of ADR in Islamic Law such as sulh, tahkim and muhtasibis also undertaken as ADR is an integral part of Islamic law, and it is as old as Islam itself. …”
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