Search Results - "internal customers"

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    Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers

    Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers by Hsieh, J.P., Sharma, Piyush, Rai, A., Parasuraman, A.

    Published 2013
    Subjects: Get full text
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    IS0 9000 quality system certification and its impact on product and process innovation performance

    IS0 9000 quality system certification and its impact on product and process innovation performance by Terziovski, Mile, Guerrero, J.

    Published 2014
    Subjects: Get full text

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