Search Results - "interaction quality"

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  1. 1
    The Role of Interaction Quality and Switching Costs in Premium Banking Services

    The Role of Interaction Quality and Switching Costs in Premium Banking Services by Laksamana, Patria, Wong, David, Kingshott, Russel, Muchtar, Fatimah

    Published 2013
    Subjects: Get full text
  2. 2
    Customer retention and cross-buying in premium banking services : the roles of switching costs and interaction quality

    Customer retention and cross-buying in premium banking services : the roles of switching costs and interaction quality by Laksamana, Patria

    Published 2012
    Subjects: Get full text

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