Search Results - "debt collection"

Facework and (im)politeness in professional communication: an analysis of debt collection encounters by Harrington, Leigh

Subjects: “…Debt collection encounters; telephone calls; credit unions…”
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"Helping you to pay us": rapport management in debt collection call centre encounters by Harrington, Leigh

Subjects: “…Rapport management; Face; Call centres; Debt collection; Linguistic styling; Sanctioned face-attacks…”
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Critical success factors in the offshore business process outsourcing of debt collection to india by Wreford, John, Pervan, Graham, Penter, K.

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