Search Results - "customer satisfaction"

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  1. 1
    Affect and the role of client sophistication on satisfaction judgments within business-to-business professional services

    Affect and the role of client sophistication on satisfaction judgments within business-to-business professional services by Garry, Anthony Joseph

    Published 2008
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  2. 2
    Customer’s Satisfaction In ATM Service: An Empirical Study 0f Banks In Chandigarh" accepted for publication in online research journal

    Customer’s Satisfaction In ATM Service: An Empirical Study 0f Banks In Chandigarh" accepted for publication in online research journal by Kaur, Manpreet

    Published 2013
    Subjects: “…Customer satisfaction (SERVQUAL)…”
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  3. 3
    Motor Third Party Liability Insurance in Russia: Gaining Competitive Advantage

    Motor Third Party Liability Insurance in Russia: Gaining Competitive Advantage by Rogozin, Konstantin

    Published 2006
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  4. 4
    Customer satisfaction and competitiveness in the Chinese E-retailing: structural equation modeling (SEM) approach to identify the role of quality factors

    Customer satisfaction and competitiveness in the Chinese E-retailing: structural equation modeling (SEM) approach to identify the role of quality factors by Subramanian, Nachiappan, Gunasekaran, Angappa, Yu, Jie, Cheng, Jiang, Ning, Kun

    Published 2014
    Subjects: “…Customer satisfaction; E-retailing; Competitiveness; Quality factors…”
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  5. 5
    The impact of customer relationship management strategies on customer satisfaction under e-commerce platforms

    The impact of customer relationship management strategies on customer satisfaction under e-commerce platforms by Ding, Duo

    Published 2024
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  6. 6
    How perceptions of physique can influence customer satisfaction in health and fitness centres

    How perceptions of physique can influence customer satisfaction in health and fitness centres by Smith, James, Murray, D., Howat, G.

    Published 2014
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  7. 7
    Customisation framework based on user satisfaction and marketability of Chinese traditional handicraft products

    Customisation framework based on user satisfaction and marketability of Chinese traditional handicraft products by Liu, Haoran

    Published 2024
    Subjects: Get full text
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  8. 8
    Customer relationship management: is it still relevant to commercial banks in Taiwan?

    Customer relationship management: is it still relevant to commercial banks in Taiwan? by Yao, Hui-I, Khong, Kok Wei

    Published 2012
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  9. 9
    Non-financial benefits of CSR: An empirical study

    Non-financial benefits of CSR: An empirical study by Galbreath, Jeremy

    Published 2007
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  10. 10
    Gender and age as moderators in the service evaluation process

    Gender and age as moderators in the service evaluation process by Sharma, Piyush, Chen, I.S., Luk, S.T.

    Published 2012
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  11. 11
    A methodology of generating customer satisfaction models for new product development using a neuro-fuzzy approach

    A methodology of generating customer satisfaction models for new product development using a neuro-fuzzy approach by Kwong, C., Wong, T., Chan, Kit Yan

    Published 2009
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  12. 12
    Customer satisfaction survey on library collection.

    Customer satisfaction survey on library collection. by Abdullah, Salmah

    Published 2011
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  13. 13
    Product delivery service provider selection and customer satisfaction in the era of internet of things: a Chinese e-retailers’ perspective

    Product delivery service provider selection and customer satisfaction in the era of internet of things: a Chinese e-retailers’ perspective by YU, Jie, Subramanian, Nachiappan, Ning, Kun, Edwards, David

    Published 2015
    Subjects: “…Product delivery service provider; E-commerce; Customer satisfaction; Triads…”
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  14. 14
    Examining the Role of Attribution and Intercultural Competence in Intercultural Service Encounters

    Examining the Role of Attribution and Intercultural Competence in Intercultural Service Encounters by Tam, J.L., Sharma, Piyush, Kim, N.

    Published 2014
    Subjects: “…Customer satisfaction…”
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  15. 15
    Improving the B2B Professional Legal Service Customer Experience by Leveraging AI and Related Technologies

    Improving the B2B Professional Legal Service Customer Experience by Leveraging AI and Related Technologies by Petersen, Mecia

    Published 2019
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  16. 16
    Influence of social media usage by salespeople on customer satisfaction in Malaysian B2B environment

    Influence of social media usage by salespeople on customer satisfaction in Malaysian B2B environment by Yeo, Eric

    Published 2020
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  17. 17
    Complainers versus non-complainers: a multi-national investigation of individual and situational influences on customer complaint behaviour

    Complainers versus non-complainers: a multi-national investigation of individual and situational influences on customer complaint behaviour by Sharma, Piyush, Marshall, R., Reday, P., Na, W.

    Published 2010
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  18. 18
    A comparison of satisfaction levels between domestic and international tourists with Newquay as a holiday destination

    A comparison of satisfaction levels between domestic and international tourists with Newquay as a holiday destination by Blyth, Sarah

    Published 2008
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  19. 19
    "Service Recovery: The Effects of Complaint Handling on Post-complaint Relationship Intention and Customer Switching Behaviour in the Taiwan Fastener Industry"

    "Service Recovery: The Effects of Complaint Handling on Post-complaint Relationship Intention and Customer Switching Behaviour in the Taiwan Fastener Industry" by Hwang, Jui-Chin

    Published 2005
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  20. 20
    Airline crisis: communication effects on customer engagement during the Covid-19 pandemic 2020

    Airline crisis: communication effects on customer engagement during the Covid-19 pandemic 2020 by Panda, Bhagyashree

    Published 2021
    Subjects: Get full text

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