Search Results - "customer complaint behaviour"

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    Complainers versus non-complainers: a multi-national investigation of individual and situational influences on customer complaint behaviour

    Complainers versus non-complainers: a multi-national investigation of individual and situational influences on customer complaint behaviour by Sharma, Piyush, Marshall, R., Reday, P., Na, W.

    Published 2010
    Subjects: Get full text

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