Search Results - "Zone of tolerance"

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    Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers

    Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers by Hsieh, J.P., Sharma, Piyush, Rai, A., Parasuraman, A.

    Published 2013
    Subjects: Get full text
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    Exploring customers’ zone of tolerance for B2B professional service quality

    Exploring customers’ zone of tolerance for B2B professional service quality by Ho, A., Sharma, Piyush, Hosie, P.

    Published 2015
    Subjects: “…Zone of tolerance…”
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