Search Results - "Toleman" :: Library Catalog

1
IT service management: towards a contingency theory of performance measurement by Gacenga, F., Cater-Steel, A., Tan, Wui-Gee, Toleman, M.

Published 2011

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2
Building a software tool for transparent and efficient process assessments in IT service management by Shrestha, A., Cater-Steel, A., Toleman, M., Tan, Wui-Gee

Published 2014

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3
A model to select processes for IT service management improvement by Shrestha, A., Cater-Steel, A., Tan, Wui-Gee, Toleman, M.

Published 2012

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4
A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement by Shrestha, A., Cater-Steel, A., Toleman, M., Tan, Wui-Gee

Published 2013

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5
“Measuring IT service management performance: a model development by Gacenga, F., Cater-Steel, A., Toleman, M., Tan, Wui-Gee

Published 2012

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6
A method to select IT service management processes for improvement by Shrestha, Anu, Cater-Steel, A., Toleman, M., Tan, Wui-Gee

Published 2014

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7
A proposal and evaluation of a design method in design science research by Gacenga, F., Cater-Steel, A., Toleman, M., Tan, Wui-Gee

Published 2012

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