Search Results - "Switching Costs"

The determinants of mobile subscriber retention in Sweden by Srinuan, Pratompong, Bohlin, Erik, Madden, Gary

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Key issues for bank-customer commitment and trust in an e-banking era by Laksamana, Patria, Wong, David, Kingshott, Russel, Muchtar, Fatimah

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The Role of Interaction Quality and Switching Costs in Premium Banking Services by Laksamana, Patria, Wong, David, Kingshott, Russel, Muchtar, Fatimah

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Customer retention and cross-buying in premium banking services : the roles of switching costs and interaction quality by Laksamana, Patria

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