Search Results - "Service operations"

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  1. 1
    Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector

    Impact of customer loyalty and service operations on customer behaviour and firm performance: empirical evidence from UK retail sector by Ramanathan, Usha, Subramanian, Nachiappan, Yu, Wantao, Vijaygopal, Rohini

    Published 2017
    Subjects: “…Retail network performance; service operations; customer loyalty; customer behaviour; management capabilities…”
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  2. 2
    Uncovering the sports livestreaming platform value co-creation process

    Uncovering the sports livestreaming platform value co-creation process by Liu, Haoyu

    Published 2023
    Subjects: “…sports livestreaming platforms; value co-creation; engagement behaviour; service operations; viewer segmentation…”
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  3. 3
    Relationship of ISO 9001:2000 quality system certification with operational and businessperformance: A survey in Australia and New Zealand-based manufacturing and service companies

    Relationship of ISO 9001:2000 quality system certification with operational and businessperformance: A survey in Australia and New Zealand-based manufacturing and service companies by Feng, M., Terziovski, Milé, Samson, D.

    Published 2008
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  4. 4
    A Sand Cone Model of Lean Implementation

    A Sand Cone Model of Lean Implementation by Yestemessov, Azamat

    Published 2011
    Subjects: “…Lean implementation; Organizational change frameworks; Critical Success Factors; Lean elements; Transformation process; Service operations…”
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