Search Results - "Service failures"

A cross-national investigation of university students' complaining behaviour and attitudes to complaining by Ferguson, Graham, Phau, Ian

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Perceived justice and consumer post service failure behaviour: the moderating role of failure severity, attachment styles, and brand authenticity by Randhir-Singh, Sarabjit Kaur

Subjects: “…service failure and recovery…”
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The Effect of Perceived Justice on Customer Complaint Behavior by Zebeib, Mayan

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Is high recovery more effective than expected recovery in addressing service failure?: a moral judgment perspective by Chen, Tong, Ma, Ke, Bian, Xuemei, Zheng, Chundong, Devlin, James

Subjects: “…Service failure…”
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Determinants of negative word-of-mouth communication using social networking sites by Balaji, M.S., Khong, Kok Wei, Chong, Alain Yee Loong

Subjects: “…Word-of-mouth; Negative word-of-mouth; Social networking sites; Online shopping; Service failure; Social media…”
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