Search Results - "Service Recovery"

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  1. 1
    Complainers versus non-complainers retaliatory responses towards service dissatisfactions

    Complainers versus non-complainers retaliatory responses towards service dissatisfactions by Phau, Ian, Baird, Michael

    Published 2008
    Subjects: Get full text
  2. 2
    "Service Recovery: The Effects of Complaint Handling on Post-complaint Relationship Intention and Customer Switching Behaviour in the Taiwan Fastener Industry"

    "Service Recovery: The Effects of Complaint Handling on Post-complaint Relationship Intention and Customer Switching Behaviour in the Taiwan Fastener Industry" by Hwang, Jui-Chin

    Published 2005
    Subjects: “…Service Recovery…”
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  3. 3
    The Effect of Perceived Justice on Customer Complaint Behavior

    The Effect of Perceived Justice on Customer Complaint Behavior by Zebeib, Mayan

    Published 2006
    Subjects: Get full text

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