Search Results - "Service Quality"

Measuring Service Quality in Distribution Logistics Using SERVQUAL and AHP: A Case Study in a Pharmaceutical Wholesaler in Turkey by Karpuzcu, Harika

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Analysing the quality of service and designing the appropriate marketing mix for Nottingham Counselling Service’s (NCS) offering to the GP Market by Muppala Venkata, Kalyan Kumar

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Outsourcing: Risks and Impact to Service Quality within European Investment Banks by Tomlinson, Michael J

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The influence of traditional service quality and bank size on trust in e-banking by Wong, David, Loh, Hwee Kuen Claire, Yap, Kenneth, Bak, Randall

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Shopping Motivation as a Moderator in the Retail Service Evaluation by Luk, S.T., Sharma, Piyush, Chen, I.S.

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Significant variation in mortality and functional outcome after acute ischaemic stroke between western countries: data from the 'Tinzaparin in Acute Ischaemic Stroke Trial' (TAIST) by Gray, Laura J., Sprigg, Nikola, Bath, Philip M.W., Sorensen, Per, Lindenstrom, Ewa, Boysen, Gudrun, De Deyn, Peter Paul, Friis, Pal, Leys, Didier, Marttila, Reijo, Olsson, Jan-Edwin, O'Neill, Desmond, Turpie, Alexander

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How perceptions of physique can influence customer satisfaction in health and fitness centres by Smith, James, Murray, D., Howat, G.

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Gender and age as moderators in the service evaluation process by Sharma, Piyush, Chen, I.S., Luk, S.T.

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Frontline employees' views on organisational factors that affect the delivery of service quality in call centres by Dean, A., Rainnie, Alistair

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Investigating the relationship among service quality, emotional satisfaction and favorable behavioral intentions in higher education service experience by Wan Mustaffa, Wan Salmuni, Ali @ Hamid, Mass Hareeza, Khuan, Wai Bing, Abdul Rahman, Rafiduraida

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A study of the influence of individual-level cultural value orientation on the formation of service quality expectations by Reid, Veronica

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The Dark Side of Customer Relationship Management in the Luxury Segment of the Hotel Industry by Jaipuria, Akshay

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Impact of employee psychological empowerment, process and equipment on operational service quality in the oilfield service industry by Onyemeh, Ngozi C.

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Human resource outsourcing effectiveness: the moderating effects of partnership quality on the service quality-satisfaction-loyalty framework by Sim, Siew Chen

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Service Quality Measurement in an IT organization: SERVQUAL Design and an AHP Model by Zhu, Ji Cheng

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An Analysis of the Service Marketing and Service Quality of Broadcasting Companies in the United Kingdom by Stath, Ulrike

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Exploring the Role of IND–COL as a Moderator in the Comprehensive Service Evaluation Model by Sharma, Piyush, Chen, I.S., Luk, S.T.

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Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters by Sharma, Piyush, Wu, Z.

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The impact of Chinese value - customer Ren orientation on harmony, business relationship, service quality and loyalty by Lee, Bernard

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Exploring the Quality Gap of Thai Spa Services in UK by Kusol, Chompunuch

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